Penelope Necklace

Returns Policy

At Trendy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a straightforward returns process. Please review our returns policy below:

Returns and Exchanges:

Eligibility:
Items can be returned or exchanged within 15 days of receipt. The product must be in its original condition, including all tags and packaging. How to Initiate a Return: To start a return, please contact our customer service team at [email address] or through our online returns portal. Provide your order number and details about the item you wish to return.

Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.

Refunds:
Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges:
If you wish to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability and may require additional shipping fees.

Non-Returnable Items:
Certain items, including clearance and sale items, may not be eligible for return or exchange. Please check the product details before making a purchase.

If you have any questions or need assistance with your return, please do not hesitate to reach out to us at our Hermitage, PA store or Canonsburg, PA location. We are here to help!